They can't get a cell phone during bootcamp.
I know for a fact Marines don't keep one...nah, letters only for 13 weeks, not even calls home....
But also have a friend's son who just went through Army basic training and they were allowed to keep their cell phone, but typically could only make calls on the weekends.
Sorry that you're having these kind of troubles. When you are able to get a hold of your son have him call them and authorize you to make changes to his account on his behalf.
Do you know if he set up his account online? If not, use his information to set one up. If he did, do you have access to his email then maybe you can get a "forgot password" link and make the changes that way?
When my Sailor Boy came back from his first underway he asked me to reactivate the phone because he didn't even have internet service. I tried to do it online but he couldn't remember his password. I called the customer service line (AT&T) bright and early the next morning and was able to get it activated even though I wasn't on the account - she assumed that I was his wife and I didn't correct her 8-) I also had all of the identifying info they required.
Thank you, Diana, for the warning. i'm sure between my dd & ds, it's very likely i could have to go through this.
i'll be sure to get a POA for both of them, too!!
When you day deployed do mean his orders were for over seas? deployemnts don't last 39 months