We booked our plane and car rental thru Orbitz. Fare was reasonable and we reserved a van thru Budget. Here's what happened and I hope none of you have to go thru this. There were six of us and our plane sitting arrangement was okay, my husband and I sat on row 41 and the girls (4) on row 35 & 36, at least they're together. However, I found out our flight back - we are all scattered throughout the plane so the minute we arrived O'Hare, I went to the ticket counter and was told to come in an hour early prior to our departure and they will make the necessary arrangement to get us all seated together. (I will let you all know how United handle this on Monday).
Be prepared the airport is big and very confusing.. we had to find our way to baggage claim and it was a long walk.
We took the shuttle from Budget and the line was not the long but very slow. We got in the counter and found out that they do not have our reserved van. They try to give us a 5 passenger SUV and try to convince us that we all should fit and I told them no that's not going to work. We waited there for hours looking for a vehicle that will fit us. Either its poor management but the counter rep had to make my husband look for a car for us in the parking lot! I would have lost it there, but I was too tired to argue and we needed to get to our hotel and have a nice shower. (The flight was horrible - there were kids crying the whole time and we couldn't take a nap - mind you I had 4 kids and I do understand the parents and its not the kids fault It was just too crowded and they were bored or the pressure from the cabin was hurting their ears- but I was just too tired and wanted a nap on the plane but couldn't - I'm sure I wasn't the only one feeling this way on that plane.)
Going back to Budget - the manager had to step in - it's no ones fault but I think the management overlooked their reservation that day because there were other customers who had to wait in the long line to find out that they do not have the car they reserved. The manager gave us the same rate for the "big white van".
Lesson learned - be prepared to wait and arguing with customer rep is not going to get you anywhere. We were patient and friendly the whole time but I was boiling inside! WE were tired and hungry!
We checked in today at Homewood Suites - very nice front desk staff and they gave us info and directions to the Naval Training Center. The room is great! We had a 2br, 2ba suite @ $119 one room with a king size bed, and 2nd room had two full size bed, the living room had a pull out couch that could fit two people. We ordered pizza at Lou Malnati's in Lake Forrest - they delivered it to our room. Yummy!
We all took a shower after getting our basic necessities at Walgreens and fell asleep. Missed the meet and greet at Flanagans and going back to bed again after posting this. We are not too far away from the base but the Hotel is very nice, they have indoor swimming pool, complimentary hot breakfast and dinner!
We will be taking our big white van in the base and we are leaving here at 5am to get in line. We will be eating breakfast in the van. I will let you all know what happen tomorrow.
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